How to fix the “No connection” Error in Google Play Store [Full Guide]

Are you trying to use the Google Play Store to install games and apps, but your Google Play Store keeps showing a “no connection” error? Many Android users encounter this frustrating issue when trying to download apps. Don’t worry – in this guide, I’ll walk you through several solutions to fix the “no connection” error on your Android device.

Quick Answer:

Here are quick answers for fixing the “No connection” error in Google Play Store:

  • Check your internet connection and switch between Wi-Fi and mobile data to troubleshoot.
  • Clear data for the Google Play Services and Google Play Store apps.
  • Make sure the Play Store has permission to access location, files, and unrestricted data.
  • Restart your Android device.
  • Check for updates to the Play Store app and install if available.
  • Clear the cache for the Play Store app.

Troubleshoot Your Internet Connection

The first thing to check is your internet connection. Follow these steps:

Step 1: Open your browser and run an internet speed test. If your internet speed is slow or unreliable on your mobile device, move on to the next steps.

Step 2: Enable airplane mode for 10 seconds, then turn it off. This will reset your network connections.

Step 3: Switch between Wi-Fi and mobile data. If you’re on Wi-Fi, switch to mobile data. If you’re on mobile data, connect to a Wi-Fi network.

Step 4: Open Settings > Additional Settings > Developer Options. Enable the “Wi-Fi scan throttling” option.

Step 5: In Developer Options, also enable “Always keep mobile data active.”

After troubleshooting your internet connection, open the Google Play Store again and see if the error persists. An unstable internet connection is often the reason behind the “no connection” error.

Clear Data for Google Play Services and Play Store

If you still see the “no connection” error, the next step is to clear data for the Play Services and Play Store apps:

Step 1: Open Settings and go to Apps > Manage Apps.

Step 2: Find Google Play Services, tap on it, and choose Clear Data. Tap OK to confirm.

Step 3: Next, locate the Google Play Store app. Tap on it.

Step 4: Tap Permissions and enable access to Files and Media. Tap Allow.

Step 5: Also enable Location access and tap Allow.

Step 6: Go back and tap Data usage. Enable unrestricted data for your SIM card.

Step 7: Now go back again and uninstall any pending updates for the Play Store. Tap Uninstall updates and then OK.

Step 8: Finally, tap Clear Data and then Clear All Data. Tap OK to confirm.

Clearing data for these two apps forces them to re-sync your account information and fix corrupt data that could cause the “no connection” Play Store error.

Check Play Store Permissions

While you had the Play Store app open in the previous steps, you may have noticed we enabled some permissions for the app. Double-check that these permissions are enabled for the Play Store:

  • Location
  • Files and media access
  • Unrestricted data usage

If any of those are disabled, open the Play Store app info and manually enable them. Restricting required permissions can prevent the Play Store from connecting properly.

Restart Your Device

At this point, try restarting your Android device before attempting to open the Play Store again. A simple reboot can clear up system issues causing the no connection error.

Here are the steps:

Step 1: Hold down the power button on your device until the shutdown prompt appears.

Step 2: Tap Restart or OK to restart the phone.

Step 3: Once it has fully restarted, unlock your device and open the Play Store. The app should now connect successfully.

Restarting your device resets system services and connections, often resolving intermittent errors like this.

Check For Play Store Updates

If you still see the connection error, check for updates to the Play Store app. Updates frequently include bug fixes that could resolve this problem.

Step 1: Open the Play Store app.

Step 2: Tap your profile icon in the top-right corner.

Step 3: Select Settings.

Step 4: Tap About and then check if any updates are available for the Play Store.

Step 5: If an update is available, tap Update.

Install the latest Play Store version and it may fix the connection issues.


What causes the “No connection” error in Google Play Store?

The most common causes are unstable internet connectivity, corrupted app data, incorrect app permissions, software bugs, or the need to update the Play Store app. Clearing app data, enabling permissions, and updating the app usually resolve this error.

Why does Google Play Store say “No connection” even though my internet is working?

Even with a working internet connection, the Play Store relies on background services and permissions to function properly. Disabled location access, restricted data usage, and disabled “Keep mobile data active” can all cause this error.

I keep getting the “No connection Retry” error in Google Play Store. How can I fix this?

Follow the same troubleshooting tips outlined in this guide. Check your Wi-Fi and mobile data connections, clear Play Store data and cache, make sure key permissions are enabled, restart your device, and update the Play Store app.

I can’t update or install apps from Play Store due to a connection error. What should I do?

First, try force closing and reopening the Play Store. If the issue persists, clear data/cache for Play Services and Play Store, reboot your device, check for Play Store app updates, and enable the necessary permissions. This will resolve the vast majority of connection issues.

Why does Play Store say no connection but Google and the internet are working fine?

Even with a working internet connection, Play Store relies on background services, cached data, and permissions to function properly. Clearing Play Store data forces it re-sync your account details, which often fixes this discrepancy where Play Store can’t connect but general internet access is fine.


Connecting issues in the Google Play Store can certainly be frustrating, but as you’ve seen, the solutions are straightforward. In most cases, troubleshooting your network connection, clearing app data, updating the Play Store, and adjusting permissions will resolve the “no connection” error. Be sure to also restart your device after making changes. This reboot gives everything a fresh start.

Hopefully, with the steps provided in this guide, you were able to get the Play Store connecting again so you can seamlessly download apps on your Android device. Let me know which solution worked for you!

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